FAQs

  • 16 fluid ounces!

  • No! Siloam Syrups uses the highest quality ingredients possible, and relies on real fruit, spices, and herbs for flavor.

  • We recommend keeping bottles out of direct sunlight. Syrups will last approximately 30 days from the date of opening.

  • Yes! See the Wholesale tab to request information on our wholesale program.

  • You can contact Siloam Syrups at SweetTalk@SiloamSyrups.com

    Emails are responded to on Tuesdays and Thursdays.

  • Yes! It’s called Sweet Talk and you can sign up on our main page.

  • Yes! Email your request to SweetTalk@SiloamSyrups.com

  • DOMESTIC SHIPPING POLICY

    Shipment processing time : All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

    If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

    Shipping rates & delivery estimates : Shipping charges for your order will be available at checkout.

    Shipment method: UPS

    Estimated delivery time: 3-5 business days

    Shipment cost by weight (lbs)

    • 00.00 to 1.99 - $3.99

    • 2.00-4.00 - $9

    • 4.01-8 - $10

    • 8.01 - 10 - $11

    • 10.01 to 25 - $15

    Shipment confirmation & Order tracking. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

    INTERNATIONAL SHIPPING POLICY

    We currently do not ship outside the U.S.

    RETURNS POLICY

    Returns must be within 30 days of purchase. No refunds or returns will be issued on sale items. Proof of purchase is required for all returns and refunds. Email shipping@pinkhousealchemy.com to start the refund process.

  • REFUND POLICY

    All sales are final, but as with all rules, there are exceptions. If you are unsatisfied with a product or receive a damaged product please contact SweetTalk@SiloamSyrups.com with your reason for return. If your order included damaged product please include photos as attachments.

    Returns must be considered within 30 days of purchase. No refunds or returns will be issued on sale items. Proof of purchase is required for all returns and refunds.

    Contact SweetTalk@SiloamSyrups.com to start the refund process.

    Customers can expect refunds to be processed within 5-10 business days from approval.

    What are the conditions that must be met to issue a refund?

    • The reason for your refund request - dissatisfaction or damaged product

    • Returns must be within 30 days of purchase

    • Product must have the receipt or proof of purchase

    Do you issue refunds for items on sale (ie. discounted)? No, items on sale cannot be refunded